Dish Network Complaint
Reviewed by 
Fraudulent Activity - 9601 S. Meridian Blvd. Englewood, CO 80112 - Dish Satelite Network
After I drove and I arrived at PG Plaza Mall yesterday, February 12, 2015, to pick up my sons' Nike boots, I received an email message on my Blackberry phone @ 6:45pm from DISH Network , thanking me for my recent payment of $ 395.87.
I was flabbergasted after receiving this email because I didn't contact DISH Network and didn't make this payment. I immediately called the DISH representative and explained to him 6 times that I've driven to this mall and didn't make this payment. There is a fraudulent activity within your company because I was driving and didn't make this payment. He told me this was my card and I used this card before. I asked him how was this payment made. He said via DISH's website. I explained to him I never made a payment via website and don't know how because I don't have my account number. I asked her to check my records and verify if I ever made a payment because I haven't and this fraudulent activity within your company and I am requesting this payment to be credited to my account immediately and want a comprehensive investigation on how this happen. I don't have auto-pay and I have always paid the minimum payment 99.9% time. He told me that he could not help me and I asked him to refer me to his supervisor. I talked to Richard, ID # JHX, from the Fraud Department AND EXPLAINED TO HIM 3 TIMES THAT I DID NOT MAKE THIS PAYMENT. His response was "because this is your credit card and it was used before , I can not assist you and I can not credit your account but you can contact your bank and your bank can assist you." I hope our call was recorded. This person had the audacity to tell me because this was my credit card he couldn't do anything. I do not want to be associated with DISH after this comment. C. Bennett Johnson
I was flabbergasted after receiving this email because I didn't contact DISH Network and didn't make this payment. I immediately called the DISH representative and explained to him 6 times that I've driven to this mall and didn't make this payment. There is a fraudulent activity within your company because I was driving and didn't make this payment. He told me this was my card and I used this card before. I asked him how was this payment made. He said via DISH's website. I explained to him I never made a payment via website and don't know how because I don't have my account number. I asked her to check my records and verify if I ever made a payment because I haven't and this fraudulent activity within your company and I am requesting this payment to be credited to my account immediately and want a comprehensive investigation on how this happen. I don't have auto-pay and I have always paid the minimum payment 99.9% time. He told me that he could not help me and I asked him to refer me to his supervisor. I talked to Richard, ID # JHX, from the Fraud Department AND EXPLAINED TO HIM 3 TIMES THAT I DID NOT MAKE THIS PAYMENT. His response was "because this is your credit card and it was used before , I can not assist you and I can not credit your account but you can contact your bank and your bank can assist you." I hope our call was recorded. This person had the audacity to tell me because this was my credit card he couldn't do anything. I do not want to be associated with DISH after this comment. C. Bennett Johnson
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Details
Review Rating: 1 out of 5
Reviewed By: cbjohnsonsr
Company: Dish Network
Product: Dish Satelite Network
Date Added: 9 years ago
Company Location
CO 80112
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