Dish Network Complaint

Reviewed by shay6389

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Horrible Service- Rude Customer Service - Dish Network

I have been with Dish network 5 years. I have had nothing but issues with this company.The whole time. My bill is constantly going up EVERY couple months. I am currently at $108.00. I called on June 30th, 2015; due to the company I work for Dish s a discount for Dish for being an employee where I work. I got in contact with a customer service rep that had by far any idea how customer service works. They were unaware of any discounts being offered. Needless to say 3 of my coworkers actually have DIRECT TV and had no issue receiving a discount: $34.00. I informed the customer service rep and still would not validate this discount. She then transferred my call onto someone else and this gentleman was very helpful and was willing to help; although he had to transfer me to a Representative; he insured me that whom I was about to speak would do absolutely what she could to keep me as a customer. The representative I spoke to was anything but helpful. Her name was Marci (ID#E2J) which at one point informed me that "Lets make things clear , I will cancel you in 10 seconds." She put me on hold and then transferred me to her supervisor who also had no idea of a discount offered through my employer. TERRIBLE CUSTOMER SERVICE! I was given 2 phone numbers to contact. Just to get me off the phone.One of the numbers what a hotline on how to lower your internet bill. The second phone number was to a gentleman's cell phone. They will not treat you as you need to be treated, as a loyal customer nothing was done for me. Your business means nothing.

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Review Rating: 1 out of 5
Reviewed By: shay6389
Company: Dish Network
Product: Dish Network
Date Added: 9 years ago

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Dish Network Complaint