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Dish Network Support Ticket - Poor customer service

Dish Network Support Ticket

Poor customer service

Created By: pocketlint's Picture pocketlint Last Reply: CheriTDISHNetwork's Picture CheriTDISHNetwork
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: General Replies: 1

Have been a Dish customer for approx 3 years. a few months back I started getting signal loss and a window would pop up informing me of reacquiring signal over and over. Then it got to be an error with the receiver switch. Several calls to the help desk are infuriating as they all have you run through the same prompted song and dance. The help desk people have no clue whatsoever. I am a retired engineer who work with NASA designing, testing and implementing satellite control centers. As with internet companies, I have my end and not theirs. The worst part is their help desk folks are in some 3rd world country and have no clue. I told Dish to send me out a new receiver but that would cost me money. Sorry, guys, cable goes in next week.


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CheriTDISHNetwork says: (6 years ago)
Hi, my name is Cheri Torres and I work on the Social Media Team at DISH. I can definitely understand your frustration with this signal loss issue. I'd be more than happy to help you resolve this. Can you please send me an email at Cheri.Torres@Dish.com with your account number or phone number on the account? Thank you.

Cheri Torres
Social Media Representative

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