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Dish Network Support Ticket - Annoyed

Dish Network Support Ticket

Annoyed - Installation

Created By: vsarya's Picture vsarya Last Reply: AliciaBatDISH's Picture AliciaBatDISH
Priority Level: [High] Status: [Open]
Created: 9 years ago Last Updated: 8 years ago
Department: N/A Replies: 1
Product: Installation

I ordered my Dish network service in March 2010 through GWDISH. The order was for one dual room HD DVR receiver and one regular receiver. When the installer came to my home, he choose to install a regular dual room DVR receiver instead of an HD receiver. When I noticed the problem 3 days after the install I called Dish and informed them of the problem. Dish network representatives told me that since I am asking for an upgrade I have to pay $110 for upgrade. I told them that this problem is caused by the person who came for the install but the CSR told me nothing can be done now and if I choose to leave I have to pay approx $410 for early termination. So far I have talked with service representatives, their supervisors and also complained online but only to find that the customer service don't care now that I have signed a 2 year agreement. They are rude and very unfriendly. GWDISH agrees that the order was for an HD receiver but dish is not ready to acknowledge what GWDISH says.

My TV only allows one AV connection and one S-video connection. Both are being taken by the dish receivers. If my kids want to play wii they have to wait for me for the evening so I can change the connection. The same goes for connecting my PC to my TV. I always have to switch cables which is very very irritating especially when I have to deal with the receiver that I didn't ask for.

I would like to change my opinion if dish network can fix this problem. Please do the needful.


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AliciaBatDISH says: (8 years ago)

I apologize about the confusion. If your work order was created for an HD receiver that we can look at your account and get this issue resolved. If the retailer you went through set up the work order as a standard definition receiver and that was what was installed and signed off on than you would have to pay for the upgraded equipment. If you want to email me your account information I can look at this for you. My email address is Alicia.Brink@DISHNetwork.com

Alicia Brink
Executive Offices of DISH Network

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