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Dish Network Complaint - Installation - Customer service/Installation
Dish Network Complaint

Dish Network Complaint

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Installation - Customer service/Installation


I ordered my Dish network service in March 2010 through GWDISH. The order was for one dual room HD DVR receiver and one regular receiver. When the installer came to my home, he choose to install a regular dual room DVR receiver instead of an HD receiver. When I noticed the problem 3 days after the install I called Dish and informed them of the problem. Dish network representatives told me that since I am asking for an upgrade I have to pay $110 for upgrade. I told them that this problem is caused by the person who came for the install but the CSR told me nothing can be done now and if I choose to leave I have to pay approx $410 for early termination. So far I have talked with service representatives, their supervisors and also complained online but only to find that the customer service don't care now that I have signed a 2 year agreement. They are rude and very unfriendly. GWDISH agrees that the order was for an HD receiver but dish is not ready to acknowledge what GWDISH says.

My TV only allows one AV connection and one S-video connection. Both are being taken by the dish receivers. If my kids want to play wii they have to wait for me for the evening so I can change the connection. The same goes for connecting my PC to my TV. I always have to switch cables which is very very irritating especially when I have to deal with the receiver that I didn't ask for.

I will somehow manage to finish my 2 years but will make sure that none of my friends or anyone I know ever join dish network and I for sure will never ever look at dish network.


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Comments


no1poutygirl says: (6 years ago)
 0
we are going through the same thing. we noticed 3 days in that we dont have hd receiver, even though we ordered it. called and called. we were told it would cost us 200 and another time we called it would cost us $400. Finally, after 15 days and many phone calls, we were told they would send us an HD receiver for free. (it was suppose to be in our package with free HD for life, We decided we werent even going to ask for that with the round around for everything else we were suppose to get and havent) so the technician came out, looks at the receiver that we have and he said "they sent you a single HD receiver, why would they do thatif you have a dual receiver now?" So he calls, customer service and they speak to me and said "we will order the dual receiver for you but it will be $400, i have a $200 credit for you, so you just need to pay $200" I said, its suppose to be free. then the run around begins. I told the technician to take it back. I am not paying $200 for the single or dual receiver when I was told it was to be free. I am SOOOOO FRUSTRATED! this is ridiculous. all I want is what I was offered. Nothing else. I am not asking for much but just common courtesy and customer service.



AliciaBatDISH says: (8 years ago)
 0
Hi, this is Alicia Brink. I'm with the Executive Offices of DISH Network. I apologize about the confusion. If your work order was created for an HD receiver that we can look at your account and get this issue resolved. If the retailer you went through set up the work order as a standard definition receiver and that was what was installed and signed off on than you would have to pay for the upgraded equipment. If you want to email me your account information I can look at this for you. My email address is Alicia.Brink@DISHNetwork.com




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