Dish Network Complaint

Dish Network Complaint

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Inaccurate Information and Poor Service


The DISH receiver at my summer home became obsolete during the winter months and DISH network contacted me repeatedly about that. Each time I explained that it was a summer home and I was told to call 3 days before arrival and a technician would come out and replace it. I did exactly that. Now I am told that a technician is not required and UPS will ship the receiver in 7-10 days. Since I will be there this weekend and not back for one month, I asked if the receiver could be shipped to another location so it wouldn't sit on the porch for one month. They said it was too late to stop the shipping. Within 3-4 minutes in the same phone conversation and they can't change the shipping?? Not only inaccurate information was given but then no cooperation when a change was needed because of their misinformation. Very poor service!


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