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Dish Network Complaint - Equipment issues - Dish Network receiver
Dish Network Complaint

Dish Network Complaint


Equipment issues - Dish Network receiver

One year ago we moved our Dishnetwork account to our new home. This is an account that we have been satisfied with for 13 years. The tech that installed our system plced a VIP 612 DVR box in our bedroom and all other areas of the house received the 722 DVR. About two months ago we received our first issue. The 612 would not replay a recorded event, that I had watched live due to an issue with the HD coding. A few weeks later there were other issues that began. It started temporarily saying I had not subscribed to channels within my plan and it would say my system was not set up for HD. It took a great deal of arguing, bt they finally agreed to send me a new box, another 612. The new box arrived and would not work at all. I called again and they agreed to send out a technician. The tech also installed, over much complaint and arguing with many customr service types, another 612. Now one week after the new box was installed we are having issues again. They are willing to replace my 612 DVR with a 722 DVR, but only at a cost increase to me. In the past 13 years Dish has always resolved my issues and often by doing more than what I really expected. Now they employ customer service techs who cannot think outside of the scripted replys and they install receivers with known issues to cut costs. If I had not lived up to my contract with Dish they would sue me for the term of my remaining contract, yet at this time by not supplying working equipment, they are in breach of contract with me. Unfortunately, I don't have Charlie's money and team of lawyers to go to bat for me. I can only bide my time until my contract expires and I can switch to another service.

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hiott0750 says: (6 years ago)
It has been some time now since my initial complaint. I have filed grievances with the state attorney's office, the Better Business Bureau, the FTC, and the FCC in addition to my review here. Cheri has not returned the email reply that I sent her and the customer service person, Dave who left a message on my answering machine gave me a number that always rings to his voicemail. The best offering Dishnetwork is willing to make is to upgrade my receiver to one that functions well in the other two areas of my home. They are willing to replace my defective equipment and not charge me for two years. Isn't that generous of them? They install equipment that the repair techs who have come to my house say is faulty and they are aware of it and then they want to bill me to replace it. In a nutshell if you have the 612 DVR it is faulty. The repair tech told me that it is basically a 722 that the second receiver didn't function properly on. This caused them to make it function as only a single set DVR rather than a two set DVR. My conerns are as follows. If the only differecen between the two units is how many TVs it will send data to, why is there an upcharge? Second, why did the customer service rep state that I would have to pay a DVR charge when both units are DVRs? I place this here just so everyone can see that Dishnetwork is giving me the run around. At every turn there is a different lie. As Dishnetwork weaves its ever expanding web of deceit, I will keep everyone up to date. I will also be taking my complaint to the web in hopes that I can prevent someone else from having my same issues.

CheriTDISHNetwork says: (6 years ago)
Hi, my name is Cheri Torres and I work on the Social Media Team at DISH. I can definitely understand your frustration. I would be more than happy to look into this for you. Can you please send me an email at Cheri.Torres@Dish.com with your account information? I look forward to assisting you.

Cheri Torres
Social Media Representative

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