Dish Network Complaint

Dish Network Complaint

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Dish Network sent my order to the wrong address twice - Dish Satelite Network


On Monday May 10th I contacted Dish to order a replacement for a remote. I had an extensive conversation on chat trying to sort out several issues. Because of the fact that our main service is at our home we also have service at the campground where we go during the summer. I made sure that they understood this and requested that the remote be sent to our home address. They assured me that it would be. When I tracked the package to see when it would be delivered I saw that it was returned to Dish because of an improper address. I then again contacted Dish via chat and tried to resolve the issue. I again was told that it would be sent out again. They did send it again and again they sent it to the campground. I contacted them again on Friday May 15th to once again try to solve the issue. They told me that they would send it out again and once again I need to wait 2-3 business days for delivery. They seemed to feel that they are doing me a favor by not charging me 3 times for a remote and gave me a $5.00 credit for 3 months. This to me is totally unacceptable. I am sure that there would have been something more they could have done to make sure that I got what I ordered in a timely manner.


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