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Dish Network Complaint - Dish Network deceived and lied
Dish Network Complaint

Dish Network Complaint

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Dish Network deceived and lied


We had AT&T U-verse and they were no longer willing to keep our rate low after five years. I called Dish (and others), and each time was asked, "What channels do you watch"? I had a list of channels because I gave it to the other companies I was also shopping. Top of the list was The Lakers channel on Time Warner (had it with AT&T). After I told Albert the channels, he said, "Okay, that's no problem," and proceeded to give me the deal. The other feature I liked was Dish advertises the largest hard drive (2TB), which our large family needed. During the living room install, I asked the installer about the 2TB drive. He said, "It's only a 1TB drive." I said online it states 2TB, He shook his head no, and it is in fact only a 1TB drive. Later I was searching for channels we record. The installer walked in and saw I had LAKERS on the search box, and he asked, "Why are you looking for that?" I said to record games. He said, "Don't bother, we don't have the Lakers channel." I was so upset I didn't know what to do. Have him take everything out and start over? I called Dish support and was met with a deaf ear. I asked to escalate and went to the supposed "Office of the president" and spoke to "Johnny". He said the person on the phone didn't lie, because he never said, "We have the Lakers channel". Can't have a much weaker argument than that. I said Albert should have told me Dish did not have the Lakers channel rather than not say anything at all, which I consider deceiving. He offered me $20 off for a year. For the main channel I watched. Then I said Dish advertises a 2TB drive, over twice as large as DirecTV, who had the Lakers channel, but I went with Dish because of the larger drive. He told me Dish didn't advertise what I told him. He couldn't find the online ad I was referring to even after giving him the URL. So I took a screenshot and emailed it to him. He never responded. That advertising is a lie. Would you want to ever do business with a company like that?


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