Dish Network Complaint

Dish Network Complaint

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Dish Complaint - Dish Satelite Network


I had Dish TV installed in May 2014 and signed a 2 year contract. They service is terrible. Everytime it rains the service goes out. Even just a drizzel and the service goes out. Kids can't watch TV when it's raining (call me crazy but that seems to be the time they should watch TV). I called Dish and they said that is normal and their is nothing they could do about it.

So I made the decision to go with AT&T since they now offer fiber service now in my neighborhood. I canceled Dish. Now I have to pay a Termination fee of $300 because I signed a contract. I feel that I lived up to my part of the contract by paying them timely each and every month that I had their service. Dish did not live up to their part of the contract as the service was simply terrible. Living in Florida we get a fair amount of rain in the afternoons so the service fails just about everyday. This is something that Dish should have explained up front, but they don't because they know customers will not take their service if they know this.

To make matter worse, they tell me that I have to go up on the roof and take the eye out of the Dish antenna and mail it back to them with the receivers. Why should I have to go up on the roof to get their stuff - they should have to dispatch a tech to do that. They also don't want their antenna back, they say to just leave it there. I would think they'd want it back since it's only 7 months old.

I'd like to get the termination fees waived since they did not provide quality service. Also have them send out a Tech to take the Dish Antenna off my roof. Is there anything that I can do?

Thanks,

Rob Sanguinetti


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