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Dish Network Complaint - Constant Equipment Problems
Dish Network Complaint

Dish Network Complaint


Constant Equipment Problems

This review has been resolved or replied to by this company.
Like so many other people, we have a model 722 receiver. Dish Network goofed up several months ago, and a software update made the guide nearly unusable. The guide is extremely slow, and sometimes takes a minute or more before it will respond. Unplugging and plugging the receiver fixes the issue, but only for a couple hours. If you're watching television, if you want to use guide, you have to unplug the receiver several times a day.

Jennifer J (N64) in their technical department acknowledge the issue, but stated that there was nothing that could be done other than unplugging the system periodically. She even stated that she has the same system at home, and understands how frustrating the issue is.

To top it off, Dish Network refuses to fix the software issue it introduced, only saying that their engineering department is "working on it". It's been an issue for several months, and it's time the engineering department actually fixed something rather than giving customers saddled with the 722 more excuses.

If you google "Dish Network Slow Guide" you'll find thousands of consumers with the same issue, dating back to June of 2011. This issue has gone on long enough, and it's time Dish Network actually fixes it.

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MarkHDISH says: (7 years ago)
Hi Renetta, I am with DISH Network Customer service and hopefully this will be resolved soon. Some customers have had luck correcting this issue by changing the remote address number to a different number. Also you can reset the box by pressing the power button on the front of the receiver until it powers off and then releasing the power button. Here are some instructions for readdressing the remote. We would recommend a number between 9 and 15.

Press system info on front receiver

Hold the SAT button until all mode lights light up.

Enter a number between 9 and 15.

Press the # key on the remote once the SAT blinks 3 times, press the record button.

If successful the number selected will appear on screen.

Mark Haakenson
Internet Response Team
DISH Network LLC

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