Dish Network Consumer Complaints All Reviews

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Dish Network Reviews

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  • Angry but sin not.



    It all started at 11:30 pm I was put on hold for one hour and 20 minutes I was hung up on so many times my debit card was charged 1 dollar without my consent customer service is rude as ever so I thought maybe I'll try at 9:00 am and bam still had bad experience this morning with some CORPORATE PLEASE PUT IN HIDDEN CAMERAS SO YOU CAN FIRE ALL THE NEGATIVE PEOPLE WHO'S NOT WORKING FOR YOU BUT FOR THEMSELVES I have "NO " intentions on ever ever ever getting dish back lords will. More...
    (Satellite)
  • Dish network Relocation experience



    very dissatisfied with the kind of service provided. Moved from Philadelphia to Los angeles, they offered free relocation of the service. The technician came and could not get sattelite signal, now they are not waiving my early termination fees of $320.00.had to sign uo with a subsidy/retailer of dish network named New Media West where i am paying more for everything. They just keep on transfering phone to one person to other. They then connected me to the presidents office where they also were not able to help. I will definitely not recommend them to any of my friends. I have a very good... More...
    (Satellite)
    shweta's Picture   shweta    1 Comments   Comments
  • Removal of equipment when discontinuing service



    Dish representatives will not remove the equipment from your property unless you ask it before canceling. Once they cancel, they just ignore you. The customer service representatives are rude. They treat you like trash after you cancel the service. I've canceled the service and asked what to do with equipment, they just asked me to send the remote controls and receivers. I thought they would take care of the dish antenna, but they didn't, now I'm gonna be charged $200 by the condo management to have it removed from their property. After 10 year of loyalty to Dish, this is... More...
    (Cable TV)
    anapeloso's Picture   anapeloso    0 Comments   Comments
  • Signal not found issues.



    Myself Rajkumar, I have purchased dish SD connection for letscompare.in. They provide me new connection on best price, even if i compared to other dth provider. But after 5 month issue has been staring in my dish tv, sometimes it showing signal not found when weather is clear. I have contact to customer care and raise complaint. when service center guy will come to at my home on that time the message is not showing and it will work perfectly and when he left issue has been started. Now customer care guys not raising my complain, please suggest me what i will do? More...
    (Cable TV)
    Letscompare's Picture   Letscompare    0 Comments   Comments
  • DVR INSTALLATION IS A JOKE.



    My mother has been a dish customer for a while now. We have called and set up an installation of a second hopper, and we have been stood up by the technician THREE times now. it is getting ridiculous. My mom has sit at home for three whole days, all day, cancelling plans and cancelling participation in events, in anticipation of a technician who has not ever showed up. We have never gotten a telephone call from the technician, and we have never been informed in advance that the technician would not show up. It would have been a little different and not so offensive if they could have used... More...
    (Satellite)
    bfaye87's Picture   bfaye87    0 Comments   Comments
  • televeision service



    I have been a dish customer for almost two years. I have called the company a couple of times to complain that we cannot get service and it says on the screen that it will take five minutes to reconnect. I feel like I have been treated like a third grader when they speak to me. And I hear that the weather is a problem. Even went and got net flix so the kids can watch television. So today I called to cancel my contract. They were nice at first, but when I continued to repeat myself that I want the service cancelled, they became arrogant. They also offered to lower my bill by 30 dollars a... More...
    (Cable TV)
    nmsist's Picture   nmsist    0 Comments   Comments
  • Dish Network does not keep their word !!!



    When we signed up with Dish I ask and was told there would be no fee to sign up. After the tech installed our dish, about a week we had a 49.99 charge on our bank acct. when I called was told they would need to listen to call and see if I was told about charge, they called me back and said she did not tell me so was going to refund my monies. That was a lie, I have fought with them for over two weeks and have still not been refunded,,, this is very bad business... practice. you would not believe the run around I was given totally unfair service.. More...
    (Cable TV)
    marleymay's Picture   marleymay    0 Comments   Comments
  • The worst company I've ever felt with.



    Dish network is the worst company I have ever delt with. NEVER use this company. They refused to let me out of my contract when I never had a signal at my home, instead they installed it knowing it wouldn't work, let me sign a contract, and then left me with no signal for months. I called and complained several times and was always told, sorry. Nothing we can do. You need to pay the early termination fee. Shame on them. I wS never offered any money off my bill, never offered any other options. And their customer service department is the worst of them all. They all made me false... More...
    (Satellite)
    Amieb7586's Picture   Amieb7586    0 Comments   Comments
  • Poor Scheduling



    On previous Saturday a local installer scheduled us on site at his flea market booth for the following Friday between 8-12. I called that morning to make sure he was coming and we were not even scheduled for him to come. His name is Jeremy Wyatt and the man he was supposed to schedule to come to my house is named Hector Montoya. I would never recommend anyone do business with them. They took my payment information and debited my account and didn't even care to put me on schedule! He was helpful in getting me a good deal, but that doesn't mean much if they do not plan on actually... More...
    (Satellite)
    RebeccaBeaver's Picture   RebeccaBeaver    0 Comments   Comments
  • Dish Network has NO customer service at all.



    I was out of town and had auto pay for my Dish Network account. After returning home, I found my service suspended, An over due recent balance amount that was different from the balance due stated in the automated system. I tried to call Dish network alleged customer service to pay my balance, find out what was wrong with the auto pay, and reconnect the service. The representative told me she could not help me with anything unless I gave her my system security code which required that I get connected. I tried to explain to her that my system does not work because they disconnected my... More...
    (Cable TV)
    AH202's Picture   AH202    0 Comments   Comments
  • Dish cable service



    Dish is the worst cable service in the world! The only reason we got dish is because Surwest isn't in my area. From day one dish has been nothing but a hassle. We had to return our box in the beginning because of quality issues with our service. We haven't even had the service for a year yet and we had to return ANOTHER box. Which meant all of my pre-recorded shows are GONE. What the hell is the point of having a DVR if the shows that matter to you get erased? If anyone is reading this before purchasing dish, DON'T. Run in the opposite direction and sign up with ANYONE other... More...
    (Cable TV)
    ap4330's Picture   ap4330    0 Comments   Comments
  • Dish Network is organized crime!



    I SIGNED UP WITH DISH, MOVING FROM DIRECT TV BECAUSE THEIR BASIC SERVICE WAS CHEAPER THAN DIRECT TV (19.95/MONTH), EXPLAINING SEVERAL TIMES THAT MY ONLY INTEREST WAS IN PBS, AND ONLY PBS, AS I HAVE NO INTEREST IN SPORTS, MOVIES, SPECIALS, OR ANY OF THE OTHER JUNK WHATSOEVER. IN ORDER NOT TO HAVE TO MESS WITH BILLS I FOOLISHLY SIGNED UP FOR AUTO PAY ON MY AMEX ACCOUNT, ASSUMING THAT I WAS DEALING WITH A REPUTABLE COMPANY THAT ADHERED TO NORMAL, ETHICAL BUSINESS PRACTICES. I RECENTLY REALIZED THAT I HADN'T WATCH EVEN AN HOUR A MONTH, AND THAT "MASTERPIECE THEATER" AND... More...
    (Satellite)
    avdltd's Picture   avdltd    0 Comments   Comments
  • Dish Network stole $4,500.00 from me!



    I SIGNED UP WITH DISH, MOVING FROM DIRECT TV BECAUSE THEIR BASIC SERVICE WAS CHEAPER THAN DIRECT TV (19.95/MONTH). I EXPLAIED SEVERAL TIMES THAT MY ONLY INTEREST WAS IN PBS, AND ONLY PBS, AS I HAVE NO INTEREST IN SPORTS, MOVIES, SPECIALS, OR ANY OF THE OTHER JUNK WHATSOEVER. IN ORDER NOT TO HAVE TO MESS WITH BILLS I FOOLISHLY SIGNED UP FOR AUTO PAY ON MY AMEX ACCOUNT, ASSUMING THAT I WAS DEALING WITH A REPUTABLE COMPANY THAT ADHERED TO NORMAL, ETHICAL BUSINESS PRACTICES. I RECENTLY REALIZED THAT I HADN'T WATCH EVEN AN HOUR A MONTH, AND THAT "MASTERPIECE THEATER" AND... More...
    (Satellite)
    avdltd's Picture   avdltd    1 Comments   Comments
  • Dish network lies and tricks and the customer service sucks!



    Had service from dishnetwork in New Orleans since jan 2012, put it on hold in nov 2013 for a move to NYC as they claimed they have service every where.. Which is a lie as they don't have any service in the high rise buildings of New York City. Upon cancellation I was charged early termination fee and not at any time was told that I could transfer service for the last one month of dec to someone in New Orleans .. Inaccessible they said because you put it on hold that extends your contract further, which is a total scam... Also charge you shipping for returning the dish itself as they... More...
    (Cable TV)
    ksmd's Picture   ksmd    0 Comments   Comments
  • Dish Network: Crappy and Sneaky Terms



    Moving to a new state and straight out of college, about to start my first job, I decided to go with Dish because of how awesomely cheap it was...best agreement I could afford was a three year contract, but by the end of year 1, I found myself moving into a house with a roommate to save money. The house already had cable and Internet taken care of. When I called to cancel, I was persuaded heavily into just "pausing" my contract without penalty for 9 months...then if I moved again, I could restart my contract and obtain the same rates. Nine months came and went. My bill, on... More...
    (Cable TV)
    2014's Picture   2014    0 Comments   Comments
  • worthless company



    I have called and asked for a change in my billing date time and time again I have called in the next day to request it changed after making a payment and was told it was not processed yet. But they made a note yet then again I had my service shut off till I got paid over and over yet I have done all I can and yet no one is willing to help More...
    (Cable TV)
    tomjones's Picture   tomjones    0 Comments   Comments
  • DVR box went out and no TV while they send a new one by UPS



    Our box DVR box that is hooked to 2 TV's has gone out and we pay for the protection on the boxes and everything and Dish says that they will send a replacement box out to our address they are not sending out a tech to take care of the problem they are sending it out UPS and so for the next 3 days there is NO TV for the two rooms. We have called dish network twice on the same thing and then I got online and told them about the problem and yet Nothing. we have to wait for the box to be sent out by UPS. Why should we pay for something that we are not getting now????? Not very happy about... More...
    (Satellite)
    babyprincess's Picture   babyprincess    0 Comments   Comments
  • Sales rep lied and tricked me to sign up for service



    It has been a week into signing up for Dish Network. I was told on the phone I had a 30 day risk free trial period and I could cancel without any changes within the 30 day grace period. I was also told to call back and they would "bundle" price Internet service for me for an additional 19.99. I was told to sign a tiny computerized box after installation. I already had several "black outs" and interrupted service. When I called back to add Internet for 19.99, they told me it is unavailable in my area for that price and I could only get verizon fios for an additional 69.99... More...
    (Satellite)
    Gursuper's Picture   Gursuper    0 Comments   Comments
  • DISH NETWORK



    I am not happy with dish tv. When I ordered dish the lady never explained a lot of things to me. Nothing about the dvr or the hopper and how it works. I have complained before but never got a respond. I thought the dvr recorded more than 2 shows THAT I HATE I think when you call and order they could care less. All you want is that order. If I knew what I know now I would have never went with dish. You don't give a customer any promotions. Only new customers that's a rip job. Even AT&T and Comcast gives promotions. I am not satisfied with the way dish works and the way your... More...
    (Cable TV)
    simmons12's Picture   simmons12    0 Comments   Comments
  • my account



    when I talked to a rep she gave me this site to go to for what i need to do. At this time my financial situation has changed and I can no longer pay for dish. I am on food stamps and have no income. You keep putting me on pause and I need this contract terminated. Where is the human compassion, understanding? I will send a copy of approval letter of food stamps if you like. Putting this bill off isn't going to make things easier for me. It will be a long hard road to climb when I do have income and I will be paying catch up. TV is the last thing I need to worry about. Jina... More...
    (Cable TV)
    jinaallyn's Picture   jinaallyn    0 Comments   Comments
  • Installation of Dish TV...new customer



    I recently talked to James a "manager" in Texas, (after being hung up on twice by the service reps), who was extremely rude, constantly interrupting me and refusing to listen. My complaint was that I was scheduled for connection service in the afternoon and was told that I would receive a call in the morning specifying the time window. I received a call and an email at 10am saying the installer would arrive between 12pm and 1:15pm and would call one hour prior to his arrival. At 1245 I received another call and email saying I had been rescheduled and the installer would arrive... More...
    (Cable TV)
    justry50's Picture   justry50    0 Comments   Comments
  • Attempted to get a new account with Dish after my divorce



    I called Dish to set up a new account after my divorce as the previous account was his. I was told that I could not open an account because his account was still listed at my address. So I contacted my ex husband who called Dish to give them his new address and transfer his services ... Apparently he owes them a past due balance so they refused to update his account with his new address. I call Dish again letting them know he has attempted to change his address but was denied due to his past due balance therefor they are unable to provide me with an account until my ex husband pays his... More...
    (Cable TV)
    Junebug45's Picture   Junebug45    1 Comments   Comments
  • Fraudulent information to get you to sign up for Dish Network Service.



    We contacted Dish Network last fall (Sept 2013) about switching from Direct TV. We were given an attractive price and we were told by the salesperson that we could use our receivers in our motorhome, just as we had done with Direct TV. We are getting prepared to leave for an extended period of time, and now find out that this is not true. Before we signed up we had asked this question repeatedly because we wanted to transfer our package to the motorhome and were told there would be no problem in doing so.. Now we find out we cannot do this, and we need to purchase two more special... More...
    (Advertising)
    cherkroll's Picture   cherkroll    0 Comments   Comments
  • cut my internet line



    everything seem like it was great but when i paid for my internet be reconnected I found out the tech. that connected our cable cut the line. I had to pay our internet provider to fix it and dish would not credit my account they said they had no proof humm go back and listen to the call you can hear my husband yelling on account of how pissed he was More...
    (Cable TV)
    jodystory's Picture   jodystory    0 Comments   Comments
  • Lied to get me to switch from direct tv



    I was told by sales rep that I would get the 30$ off my bill per mo for first year. Then I said that I would stick with direct tv the salesman {LIAR} said he would be able to give me a ipod mini if I switched today! I agreed and when I called after the installment I was informed that they could not keep the deal and the sales rep was misinformed.That is a false promise and I am not a lawyer but should be agaist LAW More...
    (Cable TV)
    here2grind's Picture   here2grind    0 Comments   Comments
  • Dish network complaint



    I had to move from where I was living and cancelled my dish service. I have been trying to get Dish Network to work with me to setup payment arrangements to pay the early termination fees. After having a repeated number of agents tell me someone would call me back from the collection dept, Dish decided to take all of the money out of my account at one time well over $700. When I called furious and tried to speak to them about refunding it, I was informed that Dish does not accept payment arrangements. WTF? Are u serious in this economy a company that will not work with u to pay off a debt.... More...
    (Satellite)
    Good2bme21's Picture   Good2bme21    0 Comments   Comments
  • Dish network non refund for my account.



    I discontinued my service in December of last year, mailed all the equipment with return confirmation and also received a email from dish stating that they had received everything. It is now going into March and I am do a refund. I have called into Dish customer service center twice and was told that my refund would be in the mail in a few days. It's been 2 weeks again and nothing. What's the problem? More...
    (Satellite)
    sidcjr's Picture   sidcjr    0 Comments   Comments
  • False Advertising First Customer Promotions



    I am a new customer to Dish Network. I signed up for the $19.99/month promotion they offer new customers for the first year of the two year contract. Specifically I told the technician that that's what I wanted when I called. I recieved a bill of $64.03 and called the company whom did nothing but try to sell me more things that I didn't want and not listen to me. A couple months later I received mail from them with the promotion cost on it and thus emailed them. I still got nothing to my satisfaction. A week ago I emailed again threatening to discontinue my contract and file for... More...
    (Advertising)
    anonymous95's Picture   anonymous95    1 Comments   Comments
  • DishNet is doesnt work extremely slow



    I currently have my home Internet through DishNet. Service lacks stability and wife does not work on the router I was issued. This router has been replaced but to no avail. Still not working I was told to buy my own router. If I only use the Internet for their boxes I might be able to watch 3 movies a month through the on demand section. All I want is it canceled but they want me to pay $350 to do so. I was never told it was a contract and I never signed one either More...
    (Satellite)
    hoover1001's Picture   hoover1001    0 Comments   Comments
  • dish tv olympic channel availability



    called dish 2x Friday night 2/14/14 to ask what channel will cover Men's Hockey Olympic game Saturday 2/15/14. Spoke to 2 reps individually stating channel 2 would cover the games on our Dish programming. It took an hour between both phone calls to get an answer. Got up early 2/15 to watch the game, NOTHING. Called back Dish 2/15 and was told by another rep that we could not get the game due to programming restrictions. Will cancel and switch back to Time Warner when the contract runs out. If I cancelled Dish TV now it would cost me $100. Dish should pay for the switch. More...
    (Cable TV)
    sinn's Picture   sinn    0 Comments   Comments
  • Dish is charging me for a returned item



    I had Dish Network in my home with Blockbuster home account that is much like Netflicks. I cancelled Dish and returned the appropriate equipment and the DVD from Blockbuster. Months later I recieved a bill for $21. I called DISH and stated that it was returned and I had confirmation email. The rep checked, confirmed what I said and told me the issue was resolved. Now one year later, I get a collection letter for the samne $21. I dispute with the collection agency and they sent a confirmaiton of debt letter. Once I was told the issue was handle last year, I deleted the email and shreaded the... More...
    (Satellite)
    mpf0304's Picture   mpf0304    0 Comments   Comments
  • I was given a credit



    In December I received a bill via email stating I owed $139.27and when I called to see why my bill went from $80.64 to this amount they said I was being charged for movie channels that I asked to be removed from me account. The CSR told me I would be given a credit of $55.00 back in my bank account. After 2 weeks I still hadn't received my money back I called again and apparently the 1st CSR dropped the ball and didnt add the $ credit back in my bank account, so the other CSR apologized put me on hold when she returned to the phone she said I woukd receive refund back in my account in... More...
    (Cable TV)
    Sherrysmith's Picture   Sherrysmith    0 Comments   Comments
  • Service reps lied to me...



    I am so disappointed in my internet and the people at dish network who lied to me to get me to sign up for it in the first place. When I was signing up I was told 10gb (the only option available in my area) was a lot of data. The reason for signing up to internet in the first place was so I could update my xbox1 and the games however the other day which was only 5 days in to my second month I had already used up my 10gb and I still do not know what I did that used up all my data I needed to do an update on one of my games which uses 13gb on one update! I could pay the $10 fee per gb to do... More...
    (Internet - Sponsored by DIRECPATH)
    Fuckdishnet's Picture   Fuckdishnet    0 Comments   Comments
  • Rep shoving Home protection plan & other promo



    After a 4 hr. trip, I came home to find a bill from Dish Network who I have replaced with Direct TV on August 30, 2013. The bill was for two Unreturned Equipment which I returned in October and was confirmed received through an email sent to me on 10/23/13 & 10/29/13. I called and after speaking to a customer service who verified my info such as name & address etc. now wants to get my email so she can send some promo. I said I do not need the promo and to hear the reason for the call. Instead, she started on this Home protection plan which I said, I do not need, to cut it short... More...
    (Satellite)
    ecwin25's Picture   ecwin25    1 Comments   Comments
  • Dish sent my "bill" to collections after telling me twice I had no bill



    In august of this year I called dish and asked them to come to my home and set up a dish. The guy came out(after cancelling twice, once which he was a no show/no call) after trying for a few hours he was not able to get a signal anywhere due to so many trees near our home, he advised us to call dish and cancel and explain the reason. I called dish and the lady cancelled my account and said there would be no charges at all to me because we never actually had dish. A few weeks later i received a bill so i went on dish site and spoke to someone on dish chat who assured me i had no bill since i... More...
    (Satellite)
    aehm's Picture   aehm    0 Comments   Comments
  • dish tv is a pain when it comes to billing info



    This review has been resolved or replied to by this company. They make it sooooo difficult to change billing info. I switched to another bank and call to give them the new info. i was told i had to pay the bill which was NOT due yet inorder to updaye my billing info. this is crazy and time consuming and I cannot wait until my time is up with them.....also i wanted to move my billing date later in the month and that cannot be done either. More...
    (Cable TV)
    lulu22uu's Picture   lulu22uu    2 Comments   Comments
  • dish newtwork -can't update payment method online costing me money!!



    i have attempted several times to change my payment method online by changing my card number.It isn't being accepted even after it shows that i successfuly edited the information.Dish charged the old card number the following month which has really caused problems for me.So i got back online and tried to instead,update the routing and account number info to my current ..And again the message claims it was updated successfully.The next month dish charged my old account AGAIN thusly creating some even worse problems for me..that old account NEVER has enough for my dish bill,as... More...
    (Satellite)
    rickyagnew's Picture   rickyagnew    0 Comments   Comments
  • Misleading Advertising and pricing guarantee



    I signed up for Dish and they made it very hard for the consumer to understand that in order for you to get your discounts you need to go online and click this box and this box as such. Well after I finally got the right boxes checked and talking with the rep she stated that the 2nd year my price would increase about $10.00 . Well as it went the price went up $30 and I just received an email stating there will be another $5 increase starting 2014. Lesson learned and as soon as the contract is done I'll be done with this type of business sense that Dish Network chooses to do. Any new... More...
    (Advertising)
    sbsaints's Picture   sbsaints    0 Comments   Comments
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