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Dish Network Reviews

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  • Terrible service and support

    OMG - just got off the phone with dish TV office of the president. I have never been told such bald - faced lies, and I mean out - right lies from a support resolution team. Despite faulty equipment, disrupted service, ineffective support technicians, and mishandled support calls, and now, lies about what the tech did when he was here, which was literally nothing (they said he found everything worked fine...the system was not even hooked and the message i left asking for next steps (they told me i said don't call me back just disconnect...) we just got held up for a... More...
    (Cable TV)
    katrjone's Picture   katrjone    0 Comments   Comments
  • Dish Network billing and price increases

    We got dish network because it was suppose to be way cheaper than direct tv and cable. We later upgraded to the hopper because we wanted to hook up extra televisions. Our bill was suppose to be free for the first year and a set amount for the 2nd year. We later upgraded to the hopper which was suppose to be a 12 dollar a month upgrade for each hopper or 24 dollars total. Our bill has skyrocketed to over 200 dollars a month, not counting our phone bill which is part of the bundle. I have called in 3 times now and asked for a copy of my bill so i can see why i am being way overcharged... More...
  • dissatisfied they stole my equipment I purchased

    I have a paid bill in full as of the first of november the shut me off as of last Sunday for non payment they are in breach of a contract and they stole 3 dvr boxes they told me to return or my services would not be turned back on I owned the boxes the account shows they have customers purchased equipment but will not return the DVR boxes or the money for the amount of $405 for used dvr's Then the custemer service guy for dish told me he woul cut my head off if I called him again More...
    Syborg's Picture   Syborg    0 Comments   Comments
  • lExample: Sears broken washing machine

    Your customer rep are the rudest people I ever met all they do is yell at you and lie my wife called one day and she got yelled at I have been told lies after lies and I done playing the game the supervisor hang up on you they yell at you too they do not give the right information when we first signed up the guy told me 80.00 a month not over 100.00 my wife was right she said we should not do it even the tech guy could not get all of our stuff and we are paying for it still and yesterday one girl said we will give a box to you to put the hopper in and send it back I think it my hopper since... More...
    ironranger's Picture   ironranger    0 Comments   Comments
  • it's about time

    I'm currently still in my 2 year contract but it will be up in February and I will be going back to Comcast Cable TV because dish service isn't as good and my bill goes up nearly every month on top of that now they can't seem to negotiate with the providers to keep the channels that I pay for and has dish offered any lower costs absolutely not as matter of fact my costs went up again this month and I can find no way to contact an English speaking American representative to handle my problems or to ask for a lowering of my bill since 3 of our favorite channels are no longer... More...
    (Cable TV)
    billy01's Picture   billy01    0 Comments   Comments
  • No Agreement with CNN folks

    If you cannot come to an agreed settlement, as a long time customer I would expect your company to use the money you were paying to the CNN (Turner folks)to provide a similar programming option to me since I am still paying the same price for less programs, or if you don't do that much for your dedicated customers then lower my monthly bill accordingly,since you are not providing all the services I originally pay for each month, or get better negotiators. More...
  • Autopay to Dish Network

    In March 2014, I signed up with Dish. I was given the choice of auto pay or paper billing. I chose paper billing. I receive a notice stating that my service was going to be disconnected if I didn't pay my overdue bill. I emailed with a rep, they confirmed that my mailing address WAS correct, assured me I would get the bill in 7 to 10 days but to keep my service from being interrupted, I would have to pay the past due online, which I did. Two months later, I received another notification that if I didn't pay another past due payment my service would be interrupted....still no... More...
    catsshy2's Picture   catsshy2    2 Comments   Comments
  • Dish Customer for 5 years and had about all I can take.

    I called Dish network to upgrade my home equipment 4 times in the last 2 hours. If your a current customer you get non english speaking service, if you are a new customer you reach sally in texas! Imagine that, anyways I was given 3 totally different quotes for upgrading my hardware by 3 seperate service reps! I was told everything from $1 ti upgrade my Dvr system to $645.00... One rep says the installation is free with a 2 year agreement and the other rep says $100.. How do you run a huge corporation this way? zero standards zero guidelines.. I am simply one call away from joining my local... More...
    justnothing's Picture   justnothing    0 Comments   Comments
  • Early cancelation fee for their mistakes so took my money elsewhere!!

    I had dis set up service at my home. The technician did not properly install the cord in the ground, had it all over the place leading to my back door. Call less than 24hrs to see if they can send someone out. They were going to charge me, but ended up waiving it. Well when the guy came out he deny putting in the ground due to the snow told me to call when snow melt and he would do it himself. Well by the time the snow melt, my maintenance man ran over the cord and when I call the guy he said the grace period had ended. Never was told there was a grace period. Not to mention the 1st charge... More...
    (Cable TV)
    Notcostomer's Picture   Notcostomer    0 Comments   Comments
  • Dish Network bandwidth delivery

    Parents signed a contract for 10 gb of bandwidth. Service starts on 4th of month by the 12 of the month we received an email that 70% of it had been used up. My parents are in their late eighties and don't use the internet. Found out that 2 down loaded movies from dish used up almost all of the bandwidth. This is outrageous. Of course to get more bandwidth... to be able to use email, Dish wants more money. We have had several other problems with Dish, such as no service, their equipment not working, etc. When one calls Dish they just argue with you. They don't have customer... More...
    (Cable TV)
  • Misrepresented their product to 80 yr. old

    My Mom wanted to change to dish because of an ad she read. She called them and set up a deal that had more channels, a dvr, and a $75 gift card. She told me about it and I called a local dish representative for her and got a deal more suited to her, It had 120 channels (More than enough) no dvr (she wouldn't use it) and a $50 gift card. Mom called the number I gave her to set it up. The guy who came out wanted to put the dish near the driveway where Mom thought it would be in the way of her driving. She told the man to come back after she got my brother to check the site. He... More...
    denimquilter's Picture   denimquilter    0 Comments   Comments
  • Dish Network no way!!

    This company is crazy, I was lied to twice and the tech damaged my wall. I asked them to install an additional careful!!! According to them that will automatically restart your contract over, I specifically made it clear I didn't want my contract to start over and they said it wouldn't and found out 3 months later, it did start over and they would NOT help me and fix the issue. Im sure all cable companies have there issues but you can bet your but that I will not stay with Dish or use them ever again! More...
    (Cable TV)
    sweetlands33's Picture   sweetlands33    0 Comments   Comments
  • Dish internet- FALSE advertising.

    I have been calling in for the last year seeing of dish offers internet in my area, since they dedicate a full commercial saying they offer it in "rural areas". I currently have Verizon for Internet, and they have been charging me $1,000 PER MONTH. I live in Junction City, OR. I just called in and they couldn't tell me a single thing about what their internet services might cost for when it is available. I spoke to 3 different people and apparently they can only give you any kind of ballpark price for their internet in scarce areas it is available. They claim to offer it in... More...
    Jonicarlsen47's Picture   Jonicarlsen47    0 Comments   Comments
  • Horrible customer service, liars

    Well I've paid my bill on time for 6 months! It just so happened I tore my calf muscle and ended up off work for a month. So needless to say, my bill which is automatically deducted, didn't get paid due to no wages. I called to see what they could do for me, explained everything including telling them I've never missed a payment! So one person said they could turn it on for 59 bucks so I agree, but my card isn't working do I call the bank straightened it out and called back. The second girl says oh no problem we will turn it back on now done you get paid Friday, and... More...
    (Cable TV)
    Tammydebar's Picture   Tammydebar    0 Comments   Comments
  • dish networks is a complete scam

    Never in my life have I had such a bad experience with a company. First things first. When i first moved into my place Dish happened to be the first company I called, they told me that where I lived I couldn't have any other service provider than them. That they had made an agreement with that community. (that turned out to be a lie) So i said okay well ive never had dish before lets give it a try. I had told them that I would only be living there for one year and then at the end of my lease I called to cancel and then they told me that it would cost 300 to break the contract. IM like... More...
    (Cable TV)
    vwyber's Picture   vwyber    0 Comments   Comments
  • non working TV

    We've had dish for about 15 yrs now and while service has always been bad, now it's even worse. A couple of months ago our main TV started having problems. I contacted Dish twice and twice i was given to someone who couldn't speak English. I have a hearing problem so i have a phone that has close captioning and the close captioning operator couldn't under stand her either. I fianlly found a supposed Dish repair man and called him and he said something was wrong with receiver but i had to call dish. I called Dish again and got another non-english speaking person and after... More...
    Thays1's Picture   Thays1    0 Comments   Comments
  • Angry but sin not.

    It all started at 11:30 pm I was put on hold for one hour and 20 minutes I was hung up on so many times my debit card was charged 1 dollar without my consent customer service is rude as ever so I thought maybe I'll try at 9:00 am and bam still had bad experience this morning with some CORPORATE PLEASE PUT IN HIDDEN CAMERAS SO YOU CAN FIRE ALL THE NEGATIVE PEOPLE WHO'S NOT WORKING FOR YOU BUT FOR THEMSELVES I have "NO " intentions on ever ever ever getting dish back lords will. More...
  • Dish network Relocation experience

    very dissatisfied with the kind of service provided. Moved from Philadelphia to Los angeles, they offered free relocation of the service. The technician came and could not get sattelite signal, now they are not waiving my early termination fees of $320.00.had to sign uo with a subsidy/retailer of dish network named New Media West where i am paying more for everything. They just keep on transfering phone to one person to other. They then connected me to the presidents office where they also were not able to help. I will definitely not recommend them to any of my friends. I have a very good... More...
    shweta's Picture   shweta    1 Comments   Comments
  • Removal of equipment when discontinuing service

    Dish representatives will not remove the equipment from your property unless you ask it before canceling. Once they cancel, they just ignore you. The customer service representatives are rude. They treat you like trash after you cancel the service. I've canceled the service and asked what to do with equipment, they just asked me to send the remote controls and receivers. I thought they would take care of the dish antenna, but they didn't, now I'm gonna be charged $200 by the condo management to have it removed from their property. After 10 year of loyalty to Dish, this is... More...
    (Cable TV)
    anapeloso's Picture   anapeloso    0 Comments   Comments
  • Signal not found issues.

    Myself Rajkumar, I have purchased dish SD connection for They provide me new connection on best price, even if i compared to other dth provider. But after 5 month issue has been staring in my dish tv, sometimes it showing signal not found when weather is clear. I have contact to customer care and raise complaint. when service center guy will come to at my home on that time the message is not showing and it will work perfectly and when he left issue has been started. Now customer care guys not raising my complain, please suggest me what i will do? More...
    (Cable TV)
    Letscompare's Picture   Letscompare    0 Comments   Comments

    My mother has been a dish customer for a while now. We have called and set up an installation of a second hopper, and we have been stood up by the technician THREE times now. it is getting ridiculous. My mom has sit at home for three whole days, all day, cancelling plans and cancelling participation in events, in anticipation of a technician who has not ever showed up. We have never gotten a telephone call from the technician, and we have never been informed in advance that the technician would not show up. It would have been a little different and not so offensive if they could have used... More...
    bfaye87's Picture   bfaye87    0 Comments   Comments
  • televeision service

    I have been a dish customer for almost two years. I have called the company a couple of times to complain that we cannot get service and it says on the screen that it will take five minutes to reconnect. I feel like I have been treated like a third grader when they speak to me. And I hear that the weather is a problem. Even went and got net flix so the kids can watch television. So today I called to cancel my contract. They were nice at first, but when I continued to repeat myself that I want the service cancelled, they became arrogant. They also offered to lower my bill by 30 dollars a... More...
    (Cable TV)
    nmsist's Picture   nmsist    0 Comments   Comments
  • Dish Network does not keep their word !!!

    When we signed up with Dish I ask and was told there would be no fee to sign up. After the tech installed our dish, about a week we had a 49.99 charge on our bank acct. when I called was told they would need to listen to call and see if I was told about charge, they called me back and said she did not tell me so was going to refund my monies. That was a lie, I have fought with them for over two weeks and have still not been refunded,,, this is very bad business... practice. you would not believe the run around I was given totally unfair service.. More...
    (Cable TV)
    marleymay's Picture   marleymay    1 Comments   Comments
  • The worst company I've ever felt with.

    Dish network is the worst company I have ever delt with. NEVER use this company. They refused to let me out of my contract when I never had a signal at my home, instead they installed it knowing it wouldn't work, let me sign a contract, and then left me with no signal for months. I called and complained several times and was always told, sorry. Nothing we can do. You need to pay the early termination fee. Shame on them. I wS never offered any money off my bill, never offered any other options. And their customer service department is the worst of them all. They all made me false... More...
    Amieb7586's Picture   Amieb7586    0 Comments   Comments
  • Poor Scheduling

    On previous Saturday a local installer scheduled us on site at his flea market booth for the following Friday between 8-12. I called that morning to make sure he was coming and we were not even scheduled for him to come. His name is Jeremy Wyatt and the man he was supposed to schedule to come to my house is named Hector Montoya. I would never recommend anyone do business with them. They took my payment information and debited my account and didn't even care to put me on schedule! He was helpful in getting me a good deal, but that doesn't mean much if they do not plan on actually... More...
    RebeccaBeaver's Picture   RebeccaBeaver    0 Comments   Comments
  • Dish Network has NO customer service at all.

    I was out of town and had auto pay for my Dish Network account. After returning home, I found my service suspended, An over due recent balance amount that was different from the balance due stated in the automated system. I tried to call Dish network alleged customer service to pay my balance, find out what was wrong with the auto pay, and reconnect the service. The representative told me she could not help me with anything unless I gave her my system security code which required that I get connected. I tried to explain to her that my system does not work because they disconnected my... More...
    (Cable TV)
    AH202's Picture   AH202    0 Comments   Comments
  • Dish cable service

    Dish is the worst cable service in the world! The only reason we got dish is because Surwest isn't in my area. From day one dish has been nothing but a hassle. We had to return our box in the beginning because of quality issues with our service. We haven't even had the service for a year yet and we had to return ANOTHER box. Which meant all of my pre-recorded shows are GONE. What the hell is the point of having a DVR if the shows that matter to you get erased? If anyone is reading this before purchasing dish, DON'T. Run in the opposite direction and sign up with ANYONE other... More...
    (Cable TV)
    ap4330's Picture   ap4330    0 Comments   Comments
  • Dish Network is organized crime!

    avdltd's Picture   avdltd    0 Comments   Comments
  • Dish Network stole $4,500.00 from me!

    avdltd's Picture   avdltd    1 Comments   Comments
  • Dish network lies and tricks and the customer service sucks!

    Had service from dishnetwork in New Orleans since jan 2012, put it on hold in nov 2013 for a move to NYC as they claimed they have service every where.. Which is a lie as they don't have any service in the high rise buildings of New York City. Upon cancellation I was charged early termination fee and not at any time was told that I could transfer service for the last one month of dec to someone in New Orleans .. Inaccessible they said because you put it on hold that extends your contract further, which is a total scam... Also charge you shipping for returning the dish itself as they... More...
    (Cable TV)
    ksmd's Picture   ksmd    1 Comments   Comments
  • Dish Network: Crappy and Sneaky Terms

    Moving to a new state and straight out of college, about to start my first job, I decided to go with Dish because of how awesomely cheap it agreement I could afford was a three year contract, but by the end of year 1, I found myself moving into a house with a roommate to save money. The house already had cable and Internet taken care of. When I called to cancel, I was persuaded heavily into just "pausing" my contract without penalty for 9 months...then if I moved again, I could restart my contract and obtain the same rates. Nine months came and went. My bill, on... More...
    (Cable TV)
    2014's Picture   2014    0 Comments   Comments
  • worthless company

    I have called and asked for a change in my billing date time and time again I have called in the next day to request it changed after making a payment and was told it was not processed yet. But they made a note yet then again I had my service shut off till I got paid over and over yet I have done all I can and yet no one is willing to help More...
    (Cable TV)
    tomjones's Picture   tomjones    0 Comments   Comments
  • DVR box went out and no TV while they send a new one by UPS

    Our box DVR box that is hooked to 2 TV's has gone out and we pay for the protection on the boxes and everything and Dish says that they will send a replacement box out to our address they are not sending out a tech to take care of the problem they are sending it out UPS and so for the next 3 days there is NO TV for the two rooms. We have called dish network twice on the same thing and then I got online and told them about the problem and yet Nothing. we have to wait for the box to be sent out by UPS. Why should we pay for something that we are not getting now????? Not very happy about... More...
    babyprincess's Picture   babyprincess    0 Comments   Comments
  • Sales rep lied and tricked me to sign up for service

    It has been a week into signing up for Dish Network. I was told on the phone I had a 30 day risk free trial period and I could cancel without any changes within the 30 day grace period. I was also told to call back and they would "bundle" price Internet service for me for an additional 19.99. I was told to sign a tiny computerized box after installation. I already had several "black outs" and interrupted service. When I called back to add Internet for 19.99, they told me it is unavailable in my area for that price and I could only get verizon fios for an additional 69.99... More...
    Gursuper's Picture   Gursuper    0 Comments   Comments

    I am not happy with dish tv. When I ordered dish the lady never explained a lot of things to me. Nothing about the dvr or the hopper and how it works. I have complained before but never got a respond. I thought the dvr recorded more than 2 shows THAT I HATE I think when you call and order they could care less. All you want is that order. If I knew what I know now I would have never went with dish. You don't give a customer any promotions. Only new customers that's a rip job. Even AT&T and Comcast gives promotions. I am not satisfied with the way dish works and the way your... More...
    (Cable TV)
    simmons12's Picture   simmons12    0 Comments   Comments
  • my account

    when I talked to a rep she gave me this site to go to for what i need to do. At this time my financial situation has changed and I can no longer pay for dish. I am on food stamps and have no income. You keep putting me on pause and I need this contract terminated. Where is the human compassion, understanding? I will send a copy of approval letter of food stamps if you like. Putting this bill off isn't going to make things easier for me. It will be a long hard road to climb when I do have income and I will be paying catch up. TV is the last thing I need to worry about. Jina... More...
    (Cable TV)
    jinaallyn's Picture   jinaallyn    0 Comments   Comments
  • Installation of Dish customer

    I recently talked to James a "manager" in Texas, (after being hung up on twice by the service reps), who was extremely rude, constantly interrupting me and refusing to listen. My complaint was that I was scheduled for connection service in the afternoon and was told that I would receive a call in the morning specifying the time window. I received a call and an email at 10am saying the installer would arrive between 12pm and 1:15pm and would call one hour prior to his arrival. At 1245 I received another call and email saying I had been rescheduled and the installer would arrive... More...
    (Cable TV)
    justry50's Picture   justry50    0 Comments   Comments
  • Attempted to get a new account with Dish after my divorce

    I called Dish to set up a new account after my divorce as the previous account was his. I was told that I could not open an account because his account was still listed at my address. So I contacted my ex husband who called Dish to give them his new address and transfer his services ... Apparently he owes them a past due balance so they refused to update his account with his new address. I call Dish again letting them know he has attempted to change his address but was denied due to his past due balance therefor they are unable to provide me with an account until my ex husband pays his... More...
    (Cable TV)
    Junebug45's Picture   Junebug45    1 Comments   Comments
  • Fraudulent information to get you to sign up for Dish Network Service.

    We contacted Dish Network last fall (Sept 2013) about switching from Direct TV. We were given an attractive price and we were told by the salesperson that we could use our receivers in our motorhome, just as we had done with Direct TV. We are getting prepared to leave for an extended period of time, and now find out that this is not true. Before we signed up we had asked this question repeatedly because we wanted to transfer our package to the motorhome and were told there would be no problem in doing so.. Now we find out we cannot do this, and we need to purchase two more special... More...
    cherkroll's Picture   cherkroll    0 Comments   Comments
  • cut my internet line

    everything seem like it was great but when i paid for my internet be reconnected I found out the tech. that connected our cable cut the line. I had to pay our internet provider to fix it and dish would not credit my account they said they had no proof humm go back and listen to the call you can hear my husband yelling on account of how pissed he was More...
    (Cable TV)
    jodystory's Picture   jodystory    0 Comments   Comments
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